Community forum
The fastest way to get help. Ask questions, browse answers, report bugs, and request features alongside other Paintform artists.
Visit the forum →Email us
For purchase issues, account questions, or anything private, drop us a line and we'll get back to you.
hello@paintform.com →
FAQ
Common questions
Is Paintform a subscription?
No. Paintform is a one-time purchase — buy it once and it's yours, with no recurring fees.
Which platforms does it run on?
Paintform is available on macOS today. Windows and mobile versions are on the roadmap — join the waitlist to hear when they land.
How do I request a refund?
Purchases are processed by the App Store, so refunds are handled by Apple. You can request one through reportaproblem.apple.com. If something isn't working, email us first — we're happy to help sort it out.
Where are my drawings saved?
On your device. Paintform saves in its native
.pform format to the location you choose, and you can export to PNG. Nothing is uploaded to us — your work stays with you. Keep your own backups of important pieces.Do you collect my data?
No. The app works fully offline and collects no personal data — no analytics, no tracking, no ads. See our Privacy Policy for the details.
I found a bug or have a feature idea.
Wonderful — that's how Paintform gets better. Post it in the forum under Bug Reports or Feature Requests, with steps or a description so we can reproduce or understand it.
How do I get early updates?
Join the email waitlist on the homepage, or follow us on social for behind-the-scenes progress and launch news.
Still need a hand? Reach out on the forum or email hello@paintform.com — we read everything.